Last Updated: April 28, 2025

At Cle Market, your satisfaction is our priority. If you’re not entirely satisfied with your purchase, we’re here to help.

Returns

• Eligibility Window: You may return most new, unopened items within 7-days of delivery for a full refund or exchange.

• Condition: Items must be returned in their original condition, unused, and in original packaging with all accessories and tags intact.

• Non-Returnable Items: Certain items may not be eligible for return due to hygiene or safety reasons. These include:

  • Opened software or media

  • Personal care items

  • Any product marked as “Final Sale” or “Non-Returnable”

Refunds

• Processing Time: Once we receive and inspect your return, we will initiate a refund to your original method of payment within 5 business days.

• Shipping Costs: Shipping costs are non-refundable unless the return is due to our error (e.g., wrong or defective item).

• Partial Refunds: A partial refund may be issued for items not in original condition, damaged, or missing parts not due to our error.

Exchanges

• We only replace items if they are defective or damaged. If you need to exchange it for the same item, please contact us first.

Return Shipping

• You will be responsible for paying for your own shipping costs for returning your item, unless the return is due to a defect or fulfillment error on our end.

• We recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.

How to Start a Return

To initiate a return or exchange, please contact our customer service team:

📧 Email: cs@clemarket.com
📞 Phone: 76 104011